1. US Domestic Orders (Shipped from US Warehouse) Items fulfilled from our US warehouse to US domestic addresses are eligible for an exchange or store credit within 7 calendar days of confirmed delivery.
- Condition: Items must be unused, unwashed, and in original packaging with tags attached.
- Process: Contact customer support within 7 days of delivery to receive a prepaid domestic return label.
2. Direct-from-Maker Orders (Shipped from India) Due to cross-border customs regulations and international logistics, items shipped directly from our artisanal partners in India carry specific return guidelines:
- 7-Day Window: You must initiate your return request within 7 calendar days of delivery.
- Physical Returns: If you choose to physically return the item, it must be shipped back to our central fulfillment facility in India. All international return shipping costs, export documentation, and customs duties are the responsibility of the customer. Returns must be sent via a trackable courier service.
- Simplified Resolution (Recommended): To avoid high international return shipping fees, we offer a Store Credit or Partial Refund option for direct-from-India items. Contact support with your order number and photos of the item to resolve your request without shipping the item back.
3. Damaged or Incorrect Items If your item arrives damaged or incorrect regardless of origin, notify us within 48 hours at customerservice@doitdude.com with photo proof for a immediate replacement or exchange at no cost to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to one of our warehouses either in the US or India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at customerservice@doitdude.com for questions related to refunds and returns.